# Climbalong Privacy Policy #### Last Updated: July 2022 For all questions or inquiries, please contact: [support@climbalong.com](mailto:support@climbalong.com) Welcome to ClimbAlong. Please read this Privacy Policy (“Privacy Policy”) and our Terms of Service (together the “Terms”) carefully because they govern your use of our Services. To make these Terms easier to read, the ClimbAlong websites and the ClimbAlong apps are collectively called the “Services,” and the terms “ClimbAlong,” “we,” and “us” refer to NorthTech Aps, a Danish company who the is owner and operator of ClimbAlong, including our affiliates and subsidiaries. This Privacy Policy is designed to help you understand how we collect, use, process, and share information. ## 1. Scope This Privacy Policy applies to all information processed by us, including on our websites, mobile applications, platforms, forums, blogs, and other online or offline offerings. ## 2. Our intention The ClimbAlong Services are made for everybody who loves sportsclimbing. ClimbAlong consists of various types of climbing-related apps that support climbing-related activities. The Services include a competition management platform, an app for individual climbers and other types of apps. Accordingly, a very integrated part of providing the Services is to collect and distribute information about those who use the Services including name, age, gender, nationality, as well as routes, climbs, competitions, results, rankings, etc. We will always do our utmost to protect and safeguard your information to avoid any unwanted or criminal use of your data. Please note, that if you do not want to share the types of information about yourself mentioned above via ClimbAlong, then you should either not provide it, or refrain from using ClimbAlong. If you do not want to use your real name, in most instances it is possible to use an alias instead. Our intention is to make it easier: - For climbers to track performance, find good climbs, arrange small competitions, share their progress and results, engage with other climbers – in short to be a better climber, engage with other climbers, and to have more fun climbing, - For event organizers (clubs, federations, and others) to plan competitions or other types of events, highlight and promote their competitions/events, show the results and rankings of those who participate in competitions / events, engage climbers and audiences, attract sponsors etc. ## 3. PERSONAL INFORMATION WE COLLECT The information we collect depend on how you interact with us and our Services. You may interact with our Services as a competition or event organizer, as a participant or spectator of a competition or sporting events, as a visitor to our website, or in other capacities. We refer to all users of our Services as “Users” and we use the term “you” in this policy when discussing data practices that apply to all Users. We collect information from sources such as third-party services and organizations, as well as information that you provide to us directly, and information we obtain automatically when you use our Services. #### A. Information Collected from Other Sources We may obtain information about you from third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site such as Apple, Facebook, or Google, we may collect information about you that you have made available via your privacy settings, such as your name and profile picture. In addition, we may optionally collect email address, username, location, gender, birth date, and your contacts. We may also collect information about you from other users of the Services, such as when they mention you in their posts or comments, or in the context of a customer support interaction. #### B. Information You Provide to Us Directly We may collect the following types of information that you provide to us, such as: name, age, gender, and nationality. This happens either when you sign up for a competition (as an athlete) or when using one of our Services. It may also happen if you create an account using a third-party login service, such as Apple ID, Google, or Facebook #### Organizer Account Creation. When you create an account with us as an Organizer, we may collect information such as your name, email address, password, and optional information such as your role, country, and preferred language. #### Purchases. We may collect personal information and details associated with your purchases (such as fees collected from Organizers associated with organizing events), and this information may include payment information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details). #### Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, or register for our newsletter, request customer or technical support, apply for a job, or otherwise communicate with us. #### Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information. #### Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services (referred to herein as “User Content”) will be considered “public”. Please exercise caution before revealing any information that may identify you in the real world to other users. #### Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we may be required to publicly share information of sweepstakes and contest winners. #### Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events. #### Job Applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use this information to assess your qualifications. #### C. Information Collected Automatically We may collect personal information automatically when you use our Services: #### Automatic Data Collection. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. #### Location Information: With your consent, we may collect your precise geolocation through our mobile app, for example to allow you to check in at in-person events. #### Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that you have visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Our uses of these Technologies fall into the following general categories: #### Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality; #### Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services (see Analytics below); and #### Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed. See [5. Your Privacy Choices and Rights](https://climbalong.com/privacy-policy#5) below to understand your choices regarding these Technologies #### Analytics. We may use Technologies and other third-party tools to process analytics information on our Services. These technologies allow us to process usage data to better understand how our website and web-related Services are used, and to continually improve and personalize our Services. #### Social Media Platforms. Our Services may contain social media buttons, such as Facebook, Google, and Twitter (which might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address and which page you are visiting on our Services and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it. ## 3. HOW WE USE YOUR INFORMATION We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below. A. Provide Our Services We use your information to fulfil our contract with you and provide you with our Services, such as: - Managing your information and accounts; - Providing access to certain areas, functionalities, and features of our Services; - Answering requests for customer or technical support; - Communicating with you about your account, activities on our Services, and policy changes; - Processing your financial information and other payment methods for products or Services purchased; - Processing applications if you apply for a job we post on our Services; and - Allowing you to register for events. B. Administrative Purposes We use your information for various administrative purposes, such as: - Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention; - Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; - Measuring interest and engagement in our Services; - Short-term, transient use, such as contextual customization of ads; - Improving, upgrading, or enhancing our Services; - Developing new products and Services; Ensuring internal quality control and safety; - Authenticating and verifying individual identities, including requests to exercise your rights under this policy; - Debugging to identify and repair errors with our Services; - Sharing information with third parties as needed to provide the Services; - Enforcing our agreements and policies; and - Other uses as required to comply with our legal obligations. C. Marketing and Advertising our Products and Services We may use personal information to tailor and provide you with content and advertisements for our Services. We may provide you with these materials as permitted by applicable law. If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time on [support@climbalong.com](mailto:support@climbalong.com) . D. Other Purposes We also use your information for other purposes as requested by you or as permitted by applicable law. #### De-identified and Aggregated Information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, information about the device from which you access our Services, or other types of analyses we create. If we create or receive personal data that has been de-identified or aggregated, we will not attempt to reidentify it, except to comply with applicable law. #### Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. ## 4. HOW WE DISCLOSE YOUR INFORMATION We disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below. A. Disclosures to Provide our Services The categories of third parties with whom we may share your information are described below. #### Service Providers. We may share your personal information with our third-party service providers who use that information to help us provide our Services. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services. #### Business Partners. We may share your personal information with business partners, such as for example event organizers, to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services. #### Affiliates. We may share your personal information with our company affiliates for our administrative purposes, including activities such as IT management, for them to provide services to you or support and supplement the Services we provide. B. Disclosures to Protect Us or Others We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity. C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. ## 5. YOUR PRIVACY CHOICES AND RIGHTS #### Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below. #### Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy). #### Mobile Devices. We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. #### Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. Please note you must separately opt out in each browser and on each device. Your Privacy Rights. In accordance with applicable law, you may have the right to: #### Access Personal Information about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information. #### Request Correction of your personal information where it is inaccurate, incomplete, or outdated. In some cases, we may provide self-service tools that enable you to update your personal information. #### Request Deletion of your personal information when processing is based on your consent or when processing is unnecessary, excessive, or noncompliant. #### Withdraw your Consent to our processing of your personal information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal. If you refrain from providing personal information or withdraw your consent to processing, some features of our Service may not be available. If you would like to exercise any of these rights, please contact us on [support@climbalong.com](mailto:support@climbalong.com) . We will process such requests in accordance with applicable laws. ## 6. SECURITY OF YOUR INFORMATION We will do our utmost to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail, or by sending an email to you. ## 7. INTERNATIONAL DATA TRANSFERS All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the EU, the United States, or other countries, which may have data protection laws that are different from the laws where you live. We endeavour to safeguard your information consistent with the requirements of applicable laws. ## 8. RETENTION OF PERSONAL INFORMATION We store the personal information we collect as described in this Privacy Policy for as long as you use our Services, or as necessary to fulfil the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. --- Canonical page: https://climbalong.com/privacy-policy Generated from the website during its build on 2026-10-09. Prices and product information match this release. Live statistics are available on the website.